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SPANISH HOTLINE HELPS BRIDGE LANGUAGE GAP BETWEEN SCHOOLS AND NON ENGLISH PROFICIENT PARENTS

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DSN Newswire
District successfully launches new communications effort
 
The launching of the new - Spanish Interpreter hotline last month as part of Destination 2020 seeks to co-opt the district’s ambitious plan to promote and enhance student academic achievement. In less than a month after its inauguration, requests for interpretation assistance have been frequent and continue to increase as news of the service reaches schools. The  hotline is a language access project developed by the Translation Services department of the Dallas ISD Communications Division. Through the hotline, school staff is be able to access district interpreters and engage in a three-way conversation with Spanish speaking or limited English proficient parents.
“When parents come to their child’s school, it is critical that school staff members are able to communicate with them effectively, and we are committed to finding new and innovative ways to do that,” said
Superintendent of Schools Mike Miles. “Parents are a crucial component in student performance, and if we’re better able to communicate with them, we’ll see positive results as we work together for student success.”
Apart from providing answers concerning general school-related inquiries via a 3-way conversational approach, one of its major advantages is a reduction in response and wait time for all parties. “The - hotline will be the first of its kind in scope and purpose in Dallas ISD,” said Translation Services Director Ivette Cruz-Weis. “The goal of this initiative is to bridge the language barrier
between staff and Spanish-speaking or limited English proficient parents. This will allow us to engage more parents in the education process, and ultimately, impact student achievement.”
The hotline had a remarkably busy opening first week as transfer and registration periods near; requests for interpretation service is thus expected to grow significantly, especially in schools where the student population base is predominantly Spanish speaking.
The SÍ- Spanish Interpreter hotline is unique in its purpose and the first of its kind for the Dallas ISD; and, even though its main purpose is to eliminate the language barrier between parents and teachers, it will hopefully serve as a point of reference for the future development of similar parent initiatives.

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  • Roberto_diaz

    Excellent idea.!!!

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